Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alexissoutham@hotmail.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alexissoutham@hotmail.co.uk.

RING SIZING POLICY

What happens if your ring doesn't fit when you receive it?
Don't worry, ring sizes are not an exact science and everyone's fingers are different. You've probably noticed that your fingers change size slightly when the weather is hot or cold too. If your new ring isn't a comfortable fit after a few days you can contact me to exchange the ring for a different size.

If we haven't been able to size your finger in person, it is your responsibility to provide a correct finger size measurement. We would also require payment for postage to send any replacement rings to you. That would be £8 for UK customers and £12 for any International orders.

Here are a few tips for measuring fingers: -
The best way to have your finger sized is by a jeweller with ring sizers that are the closest in width to the ring you want. Bear in mind that the wider the ring band, the larger the size you will usually need.
For fingers with larger knuckles, you may need a larger size for the ring to be able to get over the knuckle comfortably, which can result in a looser feel to the ring once it's on the finger.
If your finger is straighter, or tapers from the base to the tip, and you don't have prominent knuckles, you may need to have a tighter size to ensure the ring stays on.
If your fingers swell in hotter temperatures, then you will need to bear that in mind when having them measured and adjust the size accordingly. It may also mean that the ring is either tighter or looser depending on the weather.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Otherwise, for a normal exchange the buyer is responsible for return postage and for our postage to send a new item back. Buyer is also responsible for any loss in value if the item isn't in its original condition.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.